Microsoft® Office Outlook® 2010: Level 2
Course Specifications
Course number: 
Course length: 1.0 day(s)
Course Description
Course Objective: You will customize the Outlook environment, calendar, and mail messages, and will also track, share, assign, and quickly locate various Outlook items.

Target Student: This course is designed for experienced Outlook users who need to customize their Outlook environment, calendar, and email messages and who wish to track, share, assign, and locate various Outlook items.

Prerequisites: Prospective students should be familiar with using personal computers (basic typing skills are recommended). They should be comfortable with the Windows environment and be able to use Windows to manage information on the computer. Specifically, they should be able to launch and close programs; navigate to information stored on the computer; and manage files and folders. Before taking this course, it is recommended that students take the following Element K courses or possess equivalent knowledge of Microsoft Office Outlook 2010: Level 1, and a choice of operating systems. Prerequisite courses include: 
•	Windows XP Professional: Level 1
•	Windows XP Professional: Level 2 
Hardware Requirements
For this course, you will need one computer for the classroom to run Windows Server 2008 Enterprise Edition and Exchange Server 2010 that meets the following system requirements: 
•	An x64 architecture-based computer with an Intel processor that supports Intel Extended Memory 64 Technology (Intel EM64T) or AMD processor that supports the AMD64 platform. 
•	A minimum of 4 gigabytes (GB) of RAM per server plus 5 megabytes (MB) of RAM recommended for each mailbox. 
•	Disk partitions formatted as NTFS file systems. 
•	At least 30 GB disk space for installation. 
•	An additional 500 MB of available disk space for each Unified Messaging (UM) language pack that you plan to install. 
•	200 MB of available disk space on the system drive. 
•	A DVD-ROM drive, local or network accessible. 
•	Monitor screen resolution 1024x768 pixels or higher. 
•	A keyboard and mouse or other pointing device. 
•	A 1 GHz Pentium®-class processor or faster. 
•	A minimum of 1 GB of RAM is recommended. 
•	A 20 GB hard disk or larger. You should have at least 1 GB of free hard disk space available for the Office installation. 
•	A CD-ROM drive. 
•	A 1024 x 768 resolution monitor is recommended. 
•	Network cards and cabling for local network access. 
•	Internet access (see your local network administrator). 
•	A printer (optional) or an installed printer driver. 
•	A projection system to display the instructor's computer screen. 
Software Requirements
Each computer requires the following software:
•	Microsoft Windows Server 2008® Standard or Enterprise Edition x64 bit or Windows Server 2008® R2 Standard or Enterprise x64 bit 
•	Microsoft Exchange Server 2010® 
•	Microsoft Active Directory 
•	Microsoft® Office® Professional Plus 2010 
•	Windows XP Professional with Service Pack 3 
•	Microsoft® Windows Search 4.0 (KB940157) 
•	Microsoft® Windows Rights Management Services — Client 
Course Objectives
Upon successful completion of this course, students will be able to: 
•	customize message settings. 
•	organize and locate Outlook messages. 
•	set calendar options. 
•	track activities using the Journal. 
•	assign and track tasks. 
•	share folder information. 
•	customize the Outlook environment. 
Course Content
Lesson 1: Customizing Message Options
Topic 1A: Modify Message Settings 
Topic 1B: Modify Delivery Options 
Topic 1C: Change the Message Format 
Topic 1D: Set the Out of the Office Notification 
Topic 1E: Create a Contact Group 
Topic 1F: Insert a Hyperlink 
Topic 1G: Create Quick Steps 
Lesson 2: Organizing and Locating Messages
Topic 2A: Sort Messages Using Multiple Criteria 
Topic 2B: Find Messages Using Instant Search 
Topic 2C: Find Messages Using Multiple Criteria 
Topic 2D: Filter Messages 
Topic 2E: Organize Messages 
Topic 2F: Manage Junk Email 
Lesson 3: Setting Calendar Options
Topic 3A: Set Workdays and Time 
Topic 3B: Display an Additional Time Zone 
Topic 3C: Set Availability Options 
Topic 3D: Create Calendar Groups 
Topic 3E: Manage Automatic Meeting Responses 
Lesson 4: Tracking Activities Using the Journal
Topic 4A: Record a Journal Entry Automatically 
Topic 4B: Record a Journal Entry Manually 
Topic 4C: Modify a Journal Entry 
Lesson 5: Managing Tasks
Topic 5A: Assign a Task 
Topic 5B: Reply to a Task Request 
Topic 5C: Send a Task Update 
Topic 5D: Track Assigned Tasks 
Lesson 6: Sharing Folder Information
Topic 6A: Specify Folder Permissions 
Topic 6B: Access Another User's Folder 
Topic 6C: Send Calendar Information in an Email Message 
Topic 6D: Delegate Folder Access to Users 
Lesson 7: Customizing the Outlook Environment
Topic 7A: Customize the Ribbon and Quick Access Toolbar 
Topic 7B: Customize the To-Do Bar 
Topic 7C: Create a Folder Home Page